DREADED CONVERSATION

Erscheinungsjahr 2009
ISBN: 978-0-07-163025-2
Verlag: McGraw-Hill Education

Buch, Englisch, 224 Seiten, Format (B × H): 140 mm x 216 mm, Gewicht: 288 g

The essential guide for managers andprofessionals dealing with difficultworkplace conversationsSurviving Dreaded Conversations gives managers all theyneed to get through those difficult, face-to-face conversationswe all encounter in our office. Whether it’sfiring an employee, asking for a raise or delivering badfinancial news to a client or staff, expert author DonnaFlagg shows readers how to stop putting off theseuncomfortable conversations and start successfully facingthem head-on. Filled with tips, strategies, exercises,and easy-to-memorize scripts for effective preparation,Surviving Dreaded Conversations is packed with practicaladvice to help professionals get through the roughspots in the workplace.

Autoren/Hrsg.

Flagg

Flagg, Donna

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Unternehmenskommunikation
• Wirtschaftswissenschaften Betriebswirtschaft Management

Inhaltsverzeichnis

Part I – Why We Dread these Conversations
Chapter 1: Why We Dread Bad News
Chapter 2: Getting Your Head in the Right Place
Chapter 3: How to Stop Procrastinating
Chapter 4: How different People React to Bad News
Chapter 4: Selecting the Time and Place
Part II – Having the Conversation
Chapter 5: The Guiding Principle-- Shooting Straight from the Mouth
Chapter 6: Telling Your Boss…
Chapter 7: Telling Your Co-worker…
Chapter 8: Firing an employee…
Chapter 9: Delivering bad news
Part III – Close
Chapter 10: The Importance of Practice

Über Autor(innen)

Donna Flagg is a business consultant, and visiting instructor and speaker at NYU and speaks at various conferences conducted by The Business Leadership Network and The Conference Board. She is a blogger on The Huffington Post and Psychology Today and is frequently quoted in the press for her workplace expertise.