The Human Side of Reference and Information Services in Academic Libraries

Adding Value in the Digital World
Erscheinungsjahr 2007
ISBN: 978-1-84334-257-1
Verlag: Woodhead Publishing

Buch, Englisch, 160 Seiten

Reihe: Chandos Information Professional Series

This book examines the questions: how academic libraries provide value-added reference and information services in the digital age. It provides best practices from a global perspective. The book starts by looking at the information needs and info-seeking behaviours of university students and faculty. Then it examines the use cycle: consumer, instruction, and producer. It examines the resource cycle: collection development, instructor, maintenance. What are the essential elements of reference: orientation, instruction, collaborative planning, products?


- Focuses on information needs and information-seeking behaviours of academic library stakeholders (faculty, students, community)
- Focuses on technologies: impact on reference and information services (selection, access, interaction, instruction, administration), focusing on the human issues
- Emphasizes collaborative aspects of reference/info services (with faculty for program/course instruction, with computer services for digital integration, with other libraries for resource

Autoren/Hrsg.

Farmer, Lesley

Fachgebiete

• Interdisziplinäres Bibliothekswesen, Informationswissenschaften Bibliotheks- und Auskunftssdienste

Inhaltsverzeichnis

Technology impact on information needs and behaviours of the academic community; Technology impact on reference and information services staffing; Technology impact on reference resources; Technology impact on packaging reference and information; Technology impact on physical access to reference and information services; Technology impact on intellectual access for reference and information services; Technology impact on evaluating reference and information services.

Über Autor(innen)

Farmer, Lesley
Dr Lesley Farmer coordinates the Library Media Teacher Program at California State University Long Beach. Dr Farmer has written 19 books and over a hundred articles on librarianship, is published in JELIS, and edits Education Libraries. Her research interests include information literacy, collaboration and educational technology.