Epstein / Coates / Wray Results that Matter

Improving Communities by Engaging Citizens, Measuring Performance, and Getting Things Done
1. Auflage 2006
ISBN: 978-0-7879-8317-8
Verlag: John Wiley & Sons
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 274 Seiten, E-Book

Today's communities--whether they are currently strong, orstruggling to survive--face difficult challenges if they wantto be tomorrow's healthy, vibrant communities. The challenge forleaders and citizens of modern communities is not just to solvespecific problems today. Their real challenge is to keep learningfrom their experience so they can keep improving their communitiestomorrow.
Results That Matter will provide a new governanceframework for using valuable tools of communityimprovement--especially performance measurement and citizenengagement--to empower communities to achieve the outcomestheir citizens most desire. Government and nonprofit managers willlearn how to combine these tools in new ways, not only to achieveone-time improvement of their organizations and communities, but tofoster continual community renewal and improvement. The benefitsand practicality of the framework and related practices will bereinforced by case examples from 25 communities across the country.The book will offer "how to" guidance to public and nonprofitmanagers, including promising practices for effective communities,and new roles for citizens, community leaders, and managers.

Autoren/Hrsg.

Epstein, Paul D.

Coates, Paul M.

Wray, Lyle D.

Swain, David

Inhaltsverzeichnis

Preface ix
Acknowledgments xxi
The Authors xxv
1 Engaging Citizens, Measuring Results, Getting Things Done1
2 Citizens' Many Roles in Community Problem Solving 17
3 Organizations Managing for Results 49
4 Citizens Reaching for Results I: Key Ideas, Strategic Issues,and the First Three Case Examples 76
5 Citizens Reaching for Results II: To Improve the Quality ofLife in Their Region 102
6 Communities Governing for Results I: An Introduction to thePractice and to Interpreting the Case Examples 123
7 Communities Governing for Results II: Local Governments EngageCitizens in Results-Based Systems 139
8 Communities Governing for Results III: Citizens Engaged inResults-Based Nonprofit Community Development 171
9 More Ideas for Making It Happen 191
Notes 224
Index 237

Über Autor(innen)

Paul D. Epstein is principal of Epstein and Fass Associates,a New York-based consulting firm. In 2003 he received theHarry Hatry Distinguished Performance Measurement Practice Awardfrom the American Society for Public Administration for hislifetime achievements.
Paul M. Coates is director of the Office of State andLocal Government Programs and associate professor of public policyand administration in the Department of Political Science at IowaState University.
Lyle D. Wray is executive director of the Capitol RegionCouncil of Governments based in Hartford, Connecticut. Wray servedas executive director of the Citizens League from 1992 to 2003 andco-led, with Paul Epstein, the Sloan Foundation-fundedresearch on citizen engagement and public performancemeasurement.
David Swain, a Florida-based consultant, managed theJacksonville Community Council Inc.'s pioneering community qualityof life indicators program from 1984 to 2002.