Buch, Englisch, 118 Seiten, Format (B × H): 210 mm x 297 mm, Gewicht: 329 g
Reihe: Management Extra
Revised Edition
Buch, Englisch, 118 Seiten, Format (B × H): 210 mm x 297 mm, Gewicht: 329 g
Reihe: Management Extra
ISBN: 978-0-08-055236-1
Verlag: Routledge
This book considers the associated concepts of quality and operations and places customers at the heart of a quality business operation. It explains how organisations that are focused on delivering quality products and services continuously improve the design, planning and control of their operational processes so that they meet the developing needs of their customer.
Zielgruppe
Professional Practice & Development
Autoren/Hrsg.
Weitere Infos & Material
Introduction Managing quality operations; Chapter 1 The language of quality; Chapter 2 Improvement; Chapter 3 Operations management; Chapter 4 Techniques for planning and control; Chapter 5 Quality in health, safety and environment;