Bullying in the Workplace

An Organizational Toolkit
1. Auflage 2021
ISBN: 978-1-138-70310-0
Verlag: Taylor & Francis Ltd

Buch, Englisch, 196 Seiten, Format (B × H): 210 mm x 297 mm

Reihe: Routledge Revivals

This title was first published in 2001. Bullying at work is widespread and its effect can result in low morale, high staff turnover, increased sickness absence, low productivity and ultimately expensive legal costs. This practical and pragmatic toolkit is a comprehensive guide to identifying, understanding and eradicating the problem. It will help you to set up and manage an efficient anti-bullying policy and ensure commitment throughout the organization. Alongside this are strategies and techniques for managers and professionals to help their staff address how to work with victims and bullies. The tools available range from sophisticated questionnaires to helpful methods, which individuals can adapt to deal with a bully themselves. The emphasis is always on providing sensible, problem-solving advice. Whether you are a human resource or a line manager, Bullying in the Workplace will show you how to create a climate in which people are not threatened or frightened and are therefore able to work happily and productively as a team.

Autoren/Hrsg.

Douglas, Elaine

Inhaltsverzeichnis

How to use this resource. Part I The Manual: Introduction to Part I; Why people bully and how to understand the problem; Putting together an anti-bullying policy; A management system for implementing an anti-bullying policy; Guidance for managers and HR professionals; Guidance for individuals. Part II The Toolkit: Introduction to Part II; The Toolkit Matrix; Models of behaviour: Tool 1 - Basic behaviour model (ABC); Tool 2 - Cognitive behaviour model; Tool 3 - Transactional Analysis model; Tool 4 - OK Corral model; Tool 5 - PUCA model; Understanding behaviour: Tool 6 - Handling aggression and confrontational situations questionnaire; Tool 7 - Locus of control questionnaire; Tool 8 - Analyse your behaviour questionnaire; Tool 9 - Organizational bullying questionnaire; Tool 10 - Staff survey on bullying; Dealing with behaviour: Tool 11 - Scripting; Tool 12 - Rehearsing; Tool 13 - Broken record; Tool 14 - Saying 'no'; Tool 15 - Active listening; Tool 16 - Anger reduction; Tool 17 - Challenging and changing thinking; Tool 18 - Confidence boosters; Tool 19 - Harnessing emotional intelligence; Tool 20 - Making an action plan; Tool 21 - Relaxation techniques; Tool 22 - Making a buddy. Further reading and useful contacts.

Über Autor(innen)

Elaine Douglas is an experienced psychologist and trainer specializing in understanding behaviour and interpersonal relationships. She has worked with a number of clients, at a corporate and individual level, who have experienced the problems associated with bullying.