Day Communication in Social Work

The Commonwealth and International Library: Social Work Division
1. Auflage 2014
ISBN: 978-1-4831-5164-9
Verlag: Elsevier Science & Techn.
Format: PDF
Kopierschutz: 1 - PDF Watermark

E-Book, Englisch, 130 Seiten, Web PDF

Communication in Social Work focuses on the role of communication in social work. This book discusses aspects of communication in the helping process and illustrates where information and advice on their own would not have been helpful to the client. Comprised of seven chapters, this book begins with an overview of the nature of communication and explains why a study of the communication process may help in dealing with serious problems of the environment and human relations. Attention then turns to communication processes in social work, with emphasis on the role of non-verbal behavior in the interaction between social worker and client, along with the factors that influence communication between them. The chapters that follow focus on social factors in communication, considering the sociological view of social work as a mechanism of social control, as well as the importance of communication in the helping process. This book concludes by explaining how social agency contributes to the nature of the social worker's activities, touching on topics such as problems of cooperation and coordination in social welfare. This text will be of interest to professionals and policymakers involved in social work.

Autoren/Hrsg.

Day, Peter R.

Inhaltsverzeichnis

1;Front Cover;1
2;Communication in Social Work;4
3;Copyright Page;5
4;Table of Contents;6
5;Preface;8
6;CHAPTER 1. The Nature of Communication;10
6.1;1. Living and communicating;10
6.2;2. The study of communication;13
6.3;3. Processes of communication;17
6.4;4. Dynamics of communication;20
6.5;5. Social work;23
7;CHAPTER 2. Communication Processes in Social Work;26
7.1;1. Social-work help: information, advice and material aid;26
7.2;2. Mr. Clark: Summary;28
7.3;3. Social-work help: emotional support in adapting to change;29
7.4;4. Non-verbal behaviour;31
7.5;5. Combinations of media;32
7.6;6. Expressive and coping behaviour;33
7.7;7. Behaviour and attitude change;34
7.8;8. Conclusion;36
8;CHAPTER 3. Some Influences on Communication between Client and Social Worker;40
8.1;1. Case illustration: interview between Mrs. Mead and Miss Cross;40
8.2;2. Obstacles to communication between social worker and client;44
8.3;3. Interpersonal perception;46
8.4;4. Cognitive processes and the concept of the schema;48
8.5;5. Emotional schemata;49
9;CHAPTER 4. Social Factors in Communication;52
9.1;1. Perception and primary groups;52
9.2;2. Social control;52
9.3;3. Family tasks and role distribution;52
9.4;4. Patterns of communication in families;54
9.5;5. Incongruence between levels of communication;56
9.6;6. The family and socialisation;57
9.7;7. Language, culture and social class;59
9.8;8. Language, social class and social work;63
9.9;9. Conclusion;65
10;CHAPTER 5. Communication and the Helping Process;68
10.1;1. Case summary: Denise;68
10.2;2. Case summary: Tom;70
10.3;3. Case summary: Mrs. Blake;74
10.4;4. Communication and cognitive and emotional development;77
10.5;5. Language and social adaptation;80
10.6;6. Language deficiency, social maladjustment and social-work practice;82
10.7;7. Case summary: Mr. Brown;83
11;CHAPTER 6. The Social Agency and the Social Worker;86
11.1;1. Organisation and communication;86
11.2;2. Organisation goals and channels of communication;89
11.3;3. Communication problems in organisations;93
12;CHAPTER 7. The Community, the Social Agency and the Social Worker;100
12.1;1. Moral and political issues and communication;100
12.2;2. Problems of co-operation and co-ordination in social welfare;104
12.3;3. Facilitating communication: an approach to the co-ordination of social-work services in a county borough;107
12.4;4. Communication processes in groups and in the community;110
13;Notes;116
14;Bibliography;120
15;Index;126