Driving Networked Service Productivity

1. Auflage 2020
ISBN: 978-3-658-29579-0
Verlag: Springer

Buch, Englisch, 264 Seiten, Book, Format (B × H): 148 mm x 210 mm, Gewicht: 376 g

Reihe: Markt- und Unternehmensentwicklung Markets and Organisations

Christofer F. Daiberl explores how to enhance the productivity of services delivered by a network of co-providers. Harnessing empirical insights and synthesizing contributions from service design, information systems, and engineering, the author develops a systematic productivity improvement technique. The technique supports practitioners to iteratively discover and seize opportunities to enhance productivity for their own organization, customers, and relevant co-providers. Reflecting on the overall results, five general design principles are proposed that support the development of new artifacts fostering truly productive services in a networked world.

Zielgruppe

Research

Autoren/Hrsg.

Daiberl, Christofer F.

Fachgebiete

• Mathematik | Informatik EDV | Informatik EDV & Informatik Allgemein

Inhaltsverzeichnis

The concepts of networked service delivery and networked service productivity.- Approaches for improving productivity from a network perspective.- The networked service productivity improvement technique.- Design principles for improving networked service productivity.

Über Autor(innen)

Christofer F. Daiberl received his PhD from the Friedrich-Alexander-Universität Erlangen-Nürnberg, where he worked as a Research Associate for Prof. Dr. Kathrin M. Möslein at the Chair of Information Systems – Innovation & Value Creation.