Crandall / Chen Principles of Supply Chain Management

Erscheinungsjahr 2011
ISBN: 978-1-4200-9108-3
Verlag: Taylor & Francis
Format: PDF
Kopierschutz: 0 - No protection

E-Book, Englisch, 645 Seiten

Reihe: Resource Management

Going beyond the usual supply chain text, Principles of Supply Chain Management not only details the individual components of the supply chain but also illustrates how the pieces must come together. Providing the logic behind why supply chain management is essential, the text examines how supply chains are evolving, looks ahead to future developments, and also provides a balanced look at supply chains with a focus on where it needs to be—the customer. It also:

- Describes the forward supply chain (from the supplier to the customer) and the reverse supply chain (recycling)

- Reviews contemporary sustainability concepts including triple bottom line, cradle-to-grave, and cradle-to-cradle

- Includes extensive discussions on retailing, distribution, and manufacturing topics

- Details supply chain flows of physical goods, information, and funds

- Highlights the need for coordinated change in technology, infrastructure, and cultures among supply chain members

From the point of distribution all the way back to the point of origin, the text provides examples and case histories that illustrates a proven approach for achieving effective supply chain integration. This self-contained resource provides readers with a realistic appraisal of the state of the art in supply chain management and the understanding needed to build and manage effective supply chains in a wide-range of industries. Most importantly, it emphasizes the need for building and maintaining cooperation and collaboration among all members of the supply chain.

Zielgruppe

Undergraduate and graduate students taking a supply chain management course.

Autoren/Hrsg.

Crandall, Richard E.

Crandall, William R.

Chen, Charlie

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Einkauf, Logistik, Supply-Chain-Management
• Technische Wissenschaften Technik Allgemein Industrial Engineering

Inhaltsverzeichnis

OVERVIEW OF SUPPLY CHAIN MANAGEMENT

Evolution of Supply Chains

Learning Outcomes

What Is a Supply Chain?

Importance of SCM

Evolution of Supply Chains
Changing Government Orientation
Current Trends That Link Supply Chain Participants More Closely
Current Developments in SCM
Obstacles to Supply Chain Integration
Examples of Companies with Successful Supply Chains
Progress toward an Integrated Supply Chain

Supply Chain Models

Supply Chains as a System

Learning Outcomes

Introduction

Supply Chain Systems
Types of Supply Chains
Examples of Supply Chains in Different Industries

Open Systems vs. Closed Systems

Effect of External Influences on Supply Chains

Obstacles and Enablers of Supply Chain Integration
Internal and External Customers
Open Systems vs. Closed Systems

Effect of External Influences on Supply Chains

Obstacles and Enablers of Supply Chain Integration
Performance Measurement

Allocation of Costs, Resources, and Benefits along the
Supply Chain

Value Creation as the Ultimate Objective

THE CUSTOMER PERSPECTIVE

Determining Customer Needs

Learning Outcomes

Introduction

Group Customers into Homogeneous Segments

Determine the Needs of the Ultimate Consumer
How Do You Accurately Determine Needs?
How Do You Forecast Demand?
Attributes of a Well-Designed Product
Product Design Approaches
Determine the Number of Supply Chains Needed within a Company
Performance Measurement

Determine the Needs of Internal Customers

A System to Meet Customer Needs

Learning Outcomes

What Is Customer Relationship Management?

Global Supply Chain Forum Model

How CRM Can Be Used to Design a Supply Chain?
Product Lifecycle Management
Supply Chain Mapping
Determining Resource Requirements
Designing Processes to Match with Products
Determining the Mix of "Make" and "Buy"
Aligning Entities along the Supply Chain
Evaluating the System Design

Demand Management

Learning Outcomes

Introduction

Definition of Demand Management

Importance of Demand Management

Managing Demand
Managing Supply
Merging Supply and Demand into a Demand Management Process
Demand Management in Manufacturing

Demand Management in Services

Proposed Demand Management Strategies

Factors That Affect the Selection of a Demand Management Strategy
Relationship between Factors and Strategies

Model for Integrating Demand and Supply Management

Programs Used to Implement Demand Management Strategies
Demand Management along the Supply Chain

THE SUPPLY PERSPECTIVE—DISTRIBUTION, PRODUCTION, AND PROCUREMENT

Distribution and Retailing

Learning Outcomes

Introduction

Retail Function
Designing the Retail Process
Managing a Retail Business
Retail and Inventory Management
Present Situation in Retailing

Future in Retailing

Role of Wholesalers and DCs
Critical Success Factors for Distribution

Inventory within Distribution Functions

Inventory Management between Retailer and Distributor

Technology in Distribution Functions
Positioning Services within the Distribution Functions
Predominant Delivery Methods
Third-Party Service Providers
Distribution Performance Measurement
Retailer–Distributor Relationship

Production and Service Processes

Learning Outcomes

Introduction

Evolution of the Production Function
Critical Success Factors for Manufacturers
Manufacturing Strategies
Batch to Lean Operations
Make or Buy Strategies
Capacity Planning
Service Production Strategies

Relationships with Downstream Customers

From Transactions to Processes
Trends in Production
Performance Measurement

Procurement/Purchasing

Learning Outcomes

Introduction

Role of Procurement in the Supply Chain

Traditional Purchasing
Contemporary Purchasing

Critical Success Factors for Procurement
Changing Role of Purchasing

Purchasing Functions
Purchasing at Different Stages of the Supply Chain
Dealing with Off shore Outsourcing
Performance Measurement
Future of Purchasing

Reverse Supply Chains

Learning Outcomes

Introduction

Description of Reverse Supply Chain Networks
Principal Drivers of the Movement
Activities in Reverse Logistics
Role of Private Industry
Role of Government
Role of Consumer
Reverse Logistics Network
Future

INTEGRATED SUPPLY CHAINS

The Need to Integrate

Expected Outcomes

Introduction

Setting the Stage
From Mass Production to Mass Customization
From Vertical Integration to Virtual Integration

From Homogeneous Cultures to Diverse Cultures

Drivers of Change
Involves Change Management
Steps in the Integration Process
Need for Strategic Planning
Need for a Multi-Year Project Plan
Performance Measurement across the Supply Chain

Integration Requires Sharing

Why Integration Is Difficult

Learning Outcomes

Introduction

Determining Strategic Objectives

Evaluating the Potential Return on Investment
Designing for Participant Differences
Need for Multiple Supply Chains
Selecting and Implementing Technology
Realigning Infrastructure
Transforming Company Cultures
Building Relationships
Measuring Performance

Maintaining the System
Obstacles to International SCM

How to Build an Integrated Supply Chain

Learning Outcomes

Introduction

Who Manages the Supply Chain?
The World of Lean Production
Stages in Moving from Functional-Focus to Cross-Enterprise
Collaboration

A Comprehensive Supply Chain Model

Decisions Needed to Achieve a Lean and Agile Supply Chain
Integrated Supply Chain
Steps in the Change Process
A Look Ahead

THE FINANCIAL AND INFORMATION TECHNOLOGY PERSPECTIVES

Information Flow along the Supply Chain

Learning Outcomes

Introduction

Need for Information Flow

Types of Information Transmitted
Intracompany Technologies Used
Supply Chain Direct Links
Linking Technologies
Linking Applications
Third-Party Services
Benefi ts of Information Technologies
Barriers to IT Adoption
Model of an Integrated Supply Chain Information System

Funds Flow along the Supply Chain

Learning Outcomes

Overview of the Flow of Funds

Need for Electronic Funds Flow
Benefi ts and Obstacles of Funds Flow in Supply Chains
Participants Other Th an Members of the Supply Chain
Performance Measurement
Eff ect of Production Strategies on Funds Flow
Technologies Used
New Concepts in Funds Flow

Funds Flow in the Reverse Supply Chain

A Comprehensive Example

ROI for Supply Chains and Other Issues

Learning Outcomes

Supply Chain Configurations

Programs Requiring Close Supply Chain Relationships

Need to Evaluate Supply Chain ROI
Tangible Costs
Indirect Costs
Cash Flow and Time Value of Money Considerations

Intangible Benefits
Intangible Costs
Plan for Equitable Distribution among Members
Role of Prime Mover in the Supply Chain
Changes in Supply Chain Composition
Case Studies

THE FUTURE

Trends in Supply Chain Development and Management

Learning Outcomes

From the Past to the Present
Evolution of Critical Success Factors in the United States
Major Drivers of Change in Supply Chains
Changes Needed in the Future

Global Business Perspective

Balanced Approach to Offshore Outsourcing
Continuing Changes in Technology
Vanishing Boundaries between Manufacturing and Services

Process Evolution from Transactions to Integrated
Infrastructure Refinements
Culture and Employees
Supply Chain Relationships

Preparation for the Future

Learning Outcomes

Recognize the Need to Adapt to Changing Conditions
Identify What Needs to Be Done
Summary of Challenges

Role of Government
Role of Third Parties
Future Technology—Information Technology Oriented
Build Strategic and Operational Plans

Continue the Drive for Collaboration

Develop Performance Measures for Supply Chain Management
Structure the Organization to Manage Change
Modify the Culture to Accept Change

Drive for Sustainability
Wisdom—Education and Training
Vanishing Boundaries between Manufacturing and Services

Application of Chaos Theory to Business

Index

Each chapter includes a Summary, Discussion Questions, & References

Über Autor(innen)

Richard E. "Dick" Crandall is a professor in the College of Business at Appalachian State University (ASU), Boone, North Carolina. He is a certified fellow in production and inventory management (CFPIM) and is also a certified supply chain professional (CSCP) by APICS—The Association for Operations Management. He received his PhD in production/operations management from the University of South Carolina, Columbia and is a registered professional engineer and a certified public accountant. Prior to joining ASU, Dick worked as an industrial engineer and in management positions for manufacturing and service companies. He was a consultant with a major consulting firm, installing systems for both operations and financial applications. With Rick Crandall, he coauthored the book New Methods of Competing in the Global Marketplace: Critical Success Factors from Service and Manufacturing, published in 2008 by CRC Press, Taylor & Francis.

William "Rick" Crandall currently serves as a professor of management at the University of North Carolina at Pembroke. He received his PhD in business administration with a focus on organizational behavior and human resource management from the University of Memphis, Tennessee. His primary research interest is in the area of crisis management, helping organizations cope with catastrophic events. He is the author of the new book, Crisis Management in the New Strategy Landscape (coauthored with John Parnell and John Spillan, also of the University of North Carolina at Pembroke), released by Sage Publications. He is also active in researching issues related to supply chain management. Prior to entering higher education, Dr. Crandall worked in management for ARA Services (now ARAMARK), a service management firm based in Philadelphia.

Charlie C. Chen was educated at Claremont Graduate University, California and received his PhD in management information systems. He is an associate professor in the Department of Computer Information Systems at Appalachian State University, Boone, North Carolina. His research interests include project management and supply chain management. He is a member of the Association for Information Systems and Decision Sciences Institute, and is certifi ed by the Project Management Institute as a project management professional (PMP). Dr. Chen has published in journals such as Communications of Association for Information Systems, Behaviour and Information Technology, Journal of Knowledge Management Research, Practice, and the Journal of Information Systems Education. Dr. Chen is a dedicated transnational scholar and is a trip leader for study-abroad programs in Asia.