Cole / Parston Unlocking Public Value

A New Model For Achieving High Performance In Public Service Organizations
1. Auflage 2006
ISBN: 978-0-470-05452-9
Verlag: John Wiley & Sons
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 208 Seiten, E-Book

A new approach to understanding and improving performance and public value
This book presents the Public Service Value Model-an innovative, rigorous approach to defining public outcomes and quantifying results-to help readers understand and improve public service delivery. Filled with in-depth insight and expert advice, this guide will arm public service managers-whether in government, nonprofit, or even for-profit organizations-with a practical framework that can be used to define outcomes and manage trade-offs in public service delivery.
Martin Cole (Hartford, CT) is Group Chief Executive of Accenture's Government Operating Group. Greg Parston (London, UK) is Executive Director of the Accenture Institute for Public Service Value.

Autoren/Hrsg.

Cole, Martin

Parston, Greg

Inhaltsverzeichnis

Introduction ix
Preface xiii
Chapter 1 The Public Sector Squeeze 1
Chapter 2 Zeroing In on Outcomes 19
Chapter 3 Why Is It So Hard to Measure Public Value? 43
Chapter 4 Defining Value 61
Chapter 5 Measuring and Analyzing Public Service Value 83
Chapter 6 Driving Results 111
Chapter 7 The Key to Unlocking Public Value 133
Appendix Public Service Value Methodology 143
Notes 169
Bibliography 175
About the Authors 179
Index 183

Über Autor(innen)

MARTIN COLE is Group Chief Executive of Accenture's Government operating group. He is also a member of Accenture's Executive Leadership Team. Mr. Cole was profiles in the April 2004 issue of Consulting Magazine as one of the IT industry's top six power brokers. He was also a recipient of the 2002 Computerworld Top 100 IT Leaders award.
GREG PARSTON is Director of the Accenture Institute for Public Service Value. He has extensive experience in the public, private and not-for-profit sectors as an entrepreneur, executive director and manager. Dr. Parston has consulted widely on governance, leadership, strategy and change in public services.