Producing and Managing Restricted Activities

Avoidance and withholding in institutional interaction
Erscheinungsjahr 2015
ISBN: 978-90-272-5660-7
Verlag: John Benjamins Publishing Company

Buch, Englisch, Band 255, 382 Seiten, Format (B × H): 164 mm x 245 mm, Gewicht: 765 g

Reihe: Pragmatics & Beyond New Series

This book examines the kinds of talk that service providers working in various settings (e.g. doctors, healthcare providers, helpline call takers, tourist officers) seek to avoid in their interactions with clients, when such talk may be expected or due in some way. The studies utilise Conversation Analysis to demonstrate how participants use the interactional practices of avoidance and withholding to construct specific activities as restricted. The various authors also show how, in contributing to the restricted character of certain activities, withholding and avoidance in turn contribute to both the accomplishment of the particular work of the specific organisations and to the construction of the specific institutional identities of the professionals. Overall, the collection offers an authoritative account of restriction and avoidance in workplace interaction.

Autoren/Hrsg.

Chevalier, Fabienne H.G.

Moore, John

Fachgebiete

• Geisteswissenschaften Sprachwissenschaft Semantik & Pragmatik
• Sozialwissenschaften Medien- und Kommunikationswissenschaften Kommunikationswissenschaften
• Geisteswissenschaften Sprachwissenschaft Textlinguistik, Diskursanalyse, Stilistik