Chen / Ahn Routledge Handbook on Information Technology in Government

Erscheinungsjahr 2016
ISBN: 978-1-317-40679-2
Verlag: CRC Press
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 416 Seiten

This Handbook provides a compelling survey of the advanced and emerging innovative applications of information technology in government. Leading experts and academics provide insights from decades of integrating technological innovations in government and the best ways to lead and manage them. This Handbook accomplishes the goal by integrating three featured components: (a) strong focus on cutting-edge innovations; (b) their impact on government administration and core public service values; and (c) their theoretical and practical implications for scholars and public sector professionals. The specifics on each component are as follows.

- The first section examines the innovative practices in the use of information and communication technologies (ICTs) in government and the fast advancements of technologies such as semantic web, social media, social networking sites, big data, internet of things, and smart city and their uses.

- Firmly grounded in the perspective of public administration and management, the chapters in this second section examine how the emerging innovative practices in government are impacting public administration in theory and practice and advancing core public service values. These core values include transparency, accountability, good governance, citizen-centric integrated services, innovations for efficiency, and openness. Governments around the world are arguably the biggest consumers of information and technologies, and their rapid and massive adoption of a recent wave of emerging technologies requires thorough and critical reflection.

- The final section provides enduring policy and management lessons for policy makers, public administrators, as well as information technology managers, for dynamic and yet sustainable innovations with information technology. This Handbook will include a historical review of the use of IT innovations in government and provide theoretical and conceptual frameworks to gain a holistic view of technology in government that will help maintain a system of robust innovations. These chapter contributions will be from experts who have seen various waves of technological innovations, recent and past, and who have practical experience in providing research-based management advice. These time-honored lessons will be relevant for years to come. More importantly, we can utilize them for sustainable innovations.

With its emphasis on innovative electronic governance practices, this Handbook aids in research and teaching in public administration and affairs and for those who need to understand digital governance issues.

Autoren/Hrsg.

Chen, Yu-Che

Ahn, Michael J.

Fachgebiete

• Sozialwissenschaften Politikwissenschaft Politikwissenschaft Allgemein
• Interdisziplinäres Wissenschaften Wissenschaften: Allgemeines Enzyklopädien, Nachschlagewerke, Wörterbücher
• Sozialwissenschaften Politikwissenschaft Politische Systeme Verwaltungswissenschaft, Öffentliche Verwaltung

Inhaltsverzeichnis

Part 1: Overview of Information Technology in Government 1. New Communication Environment and the Imperatives for Government 2. Emerging Technological Trends in the Public Sector 3. The Past, Present, and Future of E-Government 4. Digital Government Theories 5. Technological Innovation and Administrative Reform 6. Technology, Demographics, and Democratic Governance 7.A Survey of Scholarly Research on Information Technology in Government Part 2: Innovative Uses of Information and Communication Technology in Government: Management and Governance 9. Big Data Analytics and Performance Management 10. Cybersecurity Challenges and Solutions 11. Government 3.0 12. Internet of Things and E-Government 13. Social Media Innovations for Public Services 14. People-centered Government: The Rise of Government Call Centers 15. Bridging the Digital Divide: New Digital Opportunities 16. ICT-enabled Cross-boundary Collaboration for Public Services 17. Smart City Innovations and Governance 18. Online Privacy and Transparency 19. Information Policy and Information Resource Management 20. Crowdsourcing and Partnership for Digital Government 21. E-government Innovations in South Korea: Lessons from the Leading E-government Nation 21. Technological Innovations in Citizen-centric Government Services 22. Chinese E-Government Innovation Trends 23. Electronic Citizen Participation: Adoption, Design, and Impact 24. Emerging Digital Community and Civic Engagement Part 3: Management Strategies and Practices for Technological Innovations in Government 25. Strategic Planning for Digital Government 26. Opening Government - Open Data, Open Governance, and Open Innovation 27. The New Era of Online Engagement 28. Rise of Technology in Government and Public Values 29. Leadership and Government Management Capacity for IT Innovations 30. Sustainable Technological Innovations for Government

Über Autor(innen)

Yu-Che Chen is the Director of the Global Digital Governance Lab and Associate Professor of Digital Governance. Dr. Chen received his Master of Public Affairs and Ph.D. in Public Policy from Indiana University-Bloomington. His current research projects are on cross-boundary e-government, smart cities, big data, e-governance performance, and open government. He has published more than thirty journal articles, book chapters, and management reports on e-governance. His most recent co-edited book is entitled Electronic Governance and Cross-boundary Collaboration. His research can be found in scholarly journals such as Public Administration Review, American Review of Public Administration, Public Performance and Management Review, and Government Information Quarterly. He is recognized nationally and internationally as a leading scholar in e-government. He is Associate Editor of the International Journal of Public Administration in the Digital Age (IJPADA) and Chair of the Section on Science and Technology in Government for the American Society for Public Administration (ASPA).

Michael J. Ahn is an assistant professor in the Department of Public Policy and Public Affairs at the University of Massachusetts Boston. Dr. Ahn has examined i) how e-government can be strategically used to enhance the political control over government bureaucracy and provide a leverage for the executive bureaucracy against the legislature, ii) how our changing information environment characterized by information overload and proliferation of image-communication (such as YouTube) affects public policy communication, and iii) how political outsiders tend to pursue Web 2.0 applications more actively than those who are insiders. Currently, Ahn is conducting research in various technological innovations in government including Open Government, Civic Technology, and 311-type call centers in search of the next generation public administration paradigm appropriate for the 21st century environment. His articles have appeared in journals such as Public Administration Review, American Review of Public Administration, and Government Information Quarterly and been published internationally in the U.S., Korea, and Japan. Moreover, Dr. Ahn is serving as the president of American Society for Public Administration-Massachusetts chapter, District I council representative for national ASPA council, the president of the Northeast Conference on Public Administration (NECOPA)-a regional ASPA conference and a contributor to the Brookings Institution’s TechTank.