Communicating and Organizing in Complex Operational Situations

An Empirical Study of Communication Structures in Staff Work
Erscheinungsjahr 2025
ISBN: 978-3-658-48954-0
Verlag: Springer

Buch, Englisch, 236 Seiten, Format (B × H): 148 mm x 210 mm, Gewicht: 336 g

Jana M. Celikler examines the creation, maintenance, and design of communication structures and processes within situation briefings in the staff work of civil and disaster protection organizations. Based on a conversation analysis of 45 situation briefings, which the author documented through participant observation, she develops a phase model that represents the individual phases in the communication process of a situation briefing, taking into account phase-specific communication patterns. Based on her findings, she formulates design recommendations for conducting situation briefings.

Zielgruppe

Research

Autoren/Hrsg.

Celikler, Jana M.

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Unternehmenskommunikation
• Rechtswissenschaften Öffentliches Recht Verwaltungsrecht Verwaltungspraxis Feuerwehr, Rettungsdienst, Katastrophen- und Zivilschutz
• Sozialwissenschaften Politikwissenschaft Militärwesen Zivil- und Katastrophenschutz

Inhaltsverzeichnis

Introduction.- Theoretical Foundations.- State of Research.- Research Design.- Results of the Empirical Survey.- Phase Model of Communication Structures and Processes.- Conclusion.- Bibliography.

Über Autor(innen)

Jana M. Celikler received her doctorate under the supervision of Univ.-Prof. Dr.-Ing. habil. Dr. mont. Eva-Maria Kern at the Chair of Knowledge Management and Business Process Design at the Faculty of Economics and Organizational Sciences at the University of the Bundeswehr Munich. Her research interest lies in the organizational and communication scientific investigation of High Reliability Organizations.