Brounstein Communicating Effectively For Dummies

1. Auflage 2011
ISBN: 978-1-118-05372-0
Verlag: John Wiley & Sons
Format: EPUB
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 384 Seiten, E-Book

Communicating Effectively For Dummies shows you how to getyour point across at work and interact most productively withbosses and coworkers. Applying your knowledge and skill to your jobis the easy part; working well with others is often the hard part.This helpful guide lets you maximize your personal interactions,even when resolving conflicts, dealing with customers, or givingdifficult presentations.
Whether you're the CEO of a major corporation, a smallbusiness owner, or a team manager, effective and clearcommunication is imperative to your success. From keeping yourlistener engaged to learning to become a better listener,Communicating Effectively For Dummies offers all thestrategies, tips, and advice you need to:
* Learn how to become an active listener
* Accentuate the positive in negative situations
* Find win-win solutions for conflicts
* Stay on track when writing e-mails and letters
* Handle presentations, interviews, and other challenges
* Speak forcefully and assertively without alienating others
Management consultant Marty Brounstein -- author ofHandling the Difficult Employee and Coaching andMentoring For Dummies -- gives you the keys to a thrivingcareer with expert advice on effective verbal and nonverbalcommunication. From mastering your own facial expressions (andreading them in others) to being a happy boss, Brounstein coversall the angles:
* Becoming aware of your own assumptions
* Dealing with passive-aggressive communicators
* What to say to help someone open up to you
* Communicating through eye contact and body language
* Maintaining a positive attitude
* Dealing with sensitive issues
* Effective conflict resolution models
* When to use e-mail, the phone, or a face-to-face meeting
* Dealing with angry customers
* Coaching your staff to communicate better
In today's high-stress work environment, good communicationskills are imperative for keeping your cool and getting your pointacross. Knowing what to say and how to say it, as well as being agood listener, can often be the difference between getting aheadand just getting by. This handy, friendly guide shows you how toavoid common conflicts and make your voice heard in the office.

Autoren/Hrsg.

Brounstein, Marty

Inhaltsverzeichnis

Introduction.
Table of Contents.
Introduction.
About This Book.
Conventions Used in This Book.
How This Book Is Organized.
Part I: Communicating Successfully.
Part II: Tuning In to the Power of Active Listening.
Part III: Speaking Assertively.
Part IV: Win-Win Conflict Resolution.
Part V: Tackling Communication Challenges.
Part VI: The Part of Tens.
Icons Used in This Book.
Where to Go from Here.
Part I: Communicating Successfully.
Chapter 1: Working at Communicating and Communicating atWork.
Chapter 2: Understanding How People Express Themselves toOthers.
Chapter 3: Are You Really Listening?
Part II: Tuning In to the Power of Active Listening.
Chapter 4: Fixing Your Radar on the Speaker.
Chapter 5: Putting Active Listening Tools to Work.
Chapter 6: Giving a Dose of Empathy a la Mode.
Part III: Speaking Assertively.
Chapter 7: It Isn't Just What You Say, but How You Say It.
Chapter 8: Speaking in the Positive.
Chapter 9: Keeping Your Listener Engaged.
Part IV: Win-Win Conflict Resolution.
Chapter 10: Approaching Conflicts Constructively.
Chapter 11: Communicating to Keep Conflicts Cool.
Chapter 12: Bringing the Conflict to Resolution.
Part V: Tackling Communication Challenges.
Chapter 13: You've Got Mail: Managing E-Mail Communications.
Chapter 14: Oh, No! I Have to Do a Presentation!
Chapter 15: Hurdling Customer Challenges.
Chapter 16: Interviewing from Both Sides of the Table.
Chapter 17: Conquering the Challenges of Management.
Part VI: The Part of Tens.
Chapter 18: Ten Ideas for Effectively Handling TelephoneInteractions.
Chapter 19: Ten Tips to Enhance Teamwork.
Chapter 20: Ten Actions that Lend Credibility to YourCommunications.
Appendix.

Über Autor(innen)

Marty Brounstein is the Principal of The Practical Solutions Group,a training and consulting firm based in the San Francisco Bay areathat specializes in management and organizational effectiveness.Marty's consulting work includes one-on-one coaching with managersand executives, assistance to groups working to become productiveteams, and guidance and direction for organizations establishingpractices for high performance and employee retention. His trainingprograms target management as well as employee-development issuesincluding leadership, team development, customer service, andeffective communication.
As a consultant, speaker, and trainer since 1991, Marty has serveda wide variety of organizations from high tech to government, forprofit to not-for-profit. He has a bachelor's degree in educationand history and a master's degree in industrial relations. Prior tobeginning his consulting career, he spent a couple of years as ahuman resources executive.
This is Marty's fourth book and second for Hungry Minds, Inc. He isthe coauthor of Effective Recruiting Strategies: A MarketingApproach and author ofHandling the Difficult Employee: SolvingPerformance Problems. In 2000, he wrote Coaching and Mentoring ForDummies.