Warranty Management and Product Manufacture

1. Auflage. 2005
ISBN: 978-1-85233-933-3
Verlag: Springer

Buch, Englisch, 302 Seiten, Book w. online files / update, Format (B × H): 160 mm x 241 mm, Gewicht: 1390 g

Reihe: Springer Series in Reliability Engineering

The only recent book to cover "Stage 3" warranty management, linking strategic and operational aspects for manufactured products.

Shows how to make warranty management an effective tool for enhancing customer satisfaction.

Uses minimal mathematics and presents accounting and legal aspects of warranty management in an easily understandable style.

Written by two of the world’s leading experts in warranty management.

Zielgruppe

Managers and engineers involved with new product development, production and marketing; managers involved with warranty management; graduate students in industrial engineering, business management and operations management

Autoren/Hrsg.

Blischke, Wallace R.

Murthy, D. N. Prabhakar

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Produktionsmanagement, Qualitätskontrolle
• Wirtschaftswissenschaften Wirtschaftssektoren & Branchen Fertigungsindustrie

Inhaltsverzeichnis

and Overview.- Products and Product Quality.- Product Warranty.- Warranty Management.- Systems Approach to Warranty Management.- The Role and Use of Data in Warranty Management.- Warranty Cost Analysis.- Warranty Considerations in Product Design and Development.- Implications of Warranty on Production Decisions.- The Role of Warranty in Marketing.- Warranty Logistics.- Reliability Improvement Warranties.- Financial, Societal, and LegalAspects of Warranty.- Warranty Management Systems.- Conclusion.

Über Autor(innen)

D. N. P. Murthy is the Professor of Engineering and Operations Management in the Department of Mechanical Engineering at the University of Queensland and a Senior Scientific Advisor to the Norwegian University of Science and Technology. He has held visiting appointments at several universities in the USA, Europe and Asia. His current research interests include various aspects of technology management (new product development, strategic management of technology), operations management (lot sizing, quality, reliability, maintenance), and post-sale support (warranties, service contracts). He has authored or co-authored 15 book chapters, 140 journal papers and 130 conference papers.

Wallace R. Blischke was a member of the faculty of The Marshall School of Business, University of Southern California, for 27 years. He is currently Professor Emeritus at the Marshall School and Consultant in Statistical Analysis. His specialities include design of experiments, data analysis, reliability, quality assurance, design of sample surveys, estimation theory, and management science. He is co-author of two books.