Architecture and Patterns for It Service Management, Resource Planning, and Governance

Making Shoes for the Cobbler's Children
2. Auflage 2011
ISBN: 978-0-12-385017-1
Verlag: Elsevier Science

Buch, Englisch, 480 Seiten, Format (B × H): 192 mm x 233 mm, Gewicht: 982 g

Information technology supports efficient operations, enterprise integration, and seamless value delivery, yet itself is too often inefficient, un-integrated, and of unclear value. This completely rewritten version of the bestselling Architecture and Patterns for IT Service Management, Resource Planning and Governance retains the original (and still unique) approach: apply the discipline of enterprise architecture to the business of large scale IT management itself. Author Charles Betz applies his deep practitioner experience to a critical reading of ITIL 2011, COBIT version 4, the CMMI suite, the IT portfolio management literature, and the Agile/Lean IT convergence, and derives a value stream analysis, IT semantic model, and enabling systems architecture (covering current topics such as CMDB/CMS, Service Catalog, and IT Portfolio Management). Using the concept of design patterns, the book then presents dozens of visual models documenting challenging problems in integrating IT management, showing how process, data, and IT management systems must work together to enable IT and its business partners. The edition retains the fundamental discipline of traceable process, data, and system analysis that has made the first edition a favored desk reference for IT process analysts around the world. This best seller is a must read for anyone charged with enterprise architecture, IT planning, or IT governance and management.

Zielgruppe

IT practitioners and managers in large companies, information architects, enterprise architects, senior software engineers, program/project managers, and IT managers/directors.

Autoren/Hrsg.

Betz, Charles T

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Wirtschaftsinformatik, SAP, IT-Management
• Mathematik | Informatik EDV | Informatik Angewandte Informatik Wirtschaftsinformatik

Inhaltsverzeichnis

1. IT in a World of Continuous Improvement2. Architecture Approach3. Patterns for the IT Processes4. Patterns for the IT Lifecycles

AppendixA. Extended Definitions for the IT ArchitecturalB. Fundamentals of Computing for the BusinessC. Production and Services

Über Autor(innen)

Betz, Charles T
Charles Betz is the Research Director for IT Portfolio Management for Enterprise Management Associates, with extensive practitioner experience as an enterprise architect for large scale IT operations in retail and financial services.