Barrow An Education in Service Management

A guide to building a successful service management career and delivering organisational success
1. Auflage 2023
ISBN: 978-1-78778-469-7
Verlag: De Gruyter
Format: EPUB
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 265 Seiten

An Education in Service Management – A guide to building a successful service management career and delivering organisational success IT is a business-critical function. It delivers experiences, stimulates strategic shifts, and protects organisations from theft, cyber attacks, and the related regulatory, reputational and financial impacts. ITSM is a critical element of IT that is often misunderstood. In this book, the author and his network of associates demystify ITSM and help you understand how: - Working in or with ITSM enables you to build a career that spans global industries, locations and sectors;
- ITSM roles vary from service desk analyst to chief technology officer or consultant; and
- As a CTO, a CIO or an organisational leader, you can enable your teams to deliver exceptional digital experiences that delight your consumers, partners and customers.

Autoren/Hrsg.

Barrow, David

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Management Projektmanagement
• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Management: Führung & Motivation
• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Produktionsmanagement, Qualitätskontrolle
• Wirtschaftswissenschaften Volkswirtschaftslehre Volkswirtschaftslehre Allgemein Arbeitsmarkt

Inhaltsverzeichnis

Chapter 1: You’re Not Alone Chapter 2: What is ITSM? Chapter 3: What Makes Service Management So Valuable? Chapter 4: Enabling Enterprise Service Management Chapter 5: Service Management Communication and Community Chapter 6: Isn’t Service Management Boring? Chapter 7: Why Service Management Isn’t Boring Chapter 8: What Makes a Great Service Management Professional? Chapter 9: Service Management Careers Chapter 10: Service Management Certifications Chapter 11: Applying your Service Management Certifications Chapter 12: Why I Loathe Service Management – Tales from the Author Chapter 13: Why I Love Service Management Chapter 14: What next for Service Management Chapter 15: Conclusion – You’re Not Alone Appendix A: Resources

Über Autor(innen)

David’s career has taken him into various organisations, including IBM Global Business Services, where he first began working in ITSM. He holds the ITIL® Master and VeriSM Professional certifications, was recognised as a Chartered Information Technology Professional by the Chartered Institute for Information Technology (BCS) and was awarded a fellowship by BCS in 2022. He is a committee member for ITSM on behalf of the BSI (British Standards Institution), BCS and ISO (International Organization for Standardization). David is passionate about service management, acting as a subject matter expert with EXIN and the IFDC, presenting to global C-level audiences on the ‘10 steps to digital transformation’ principle. He has also been a panellist on the “ITSM Crowd” and the “Service Management Leadership and Enterprise Digital” podcasts, where the discussions centred around enterprise service management and its future as an organisational enabler. He hosts his own YouTube channel titled “IT’s all about choices”. David mentors people at various levels both in partnership with Reed within the ‘Women in Technology’ programme and with the BCS. With this book, he aims to help you develop a greater understanding of service management and its ability to deliver fantastic success for your organisation, your colleagues, and for you as you develop your career.