Managing Activities

Erscheinungsjahr 1998
ISBN: 978-0-85292-781-6
Verlag: Open University Press

Buch, Englisch, Format (B × H): 178 mm x 246 mm, Gewicht: 550 g

Also available (Nov 04) Text and Revision Guide Pack ISBN 1843980916 Managerial work is complex and fragmented in its nature. Managing Activities describes and explains the nature of managerial work. It gives a definitive overview of the activities carried out in organisations to achieve their aims and meet the expectations and needs of their stakeholders ¿ owners, managers, employees, customers, suppliers and the public.Managing Activities breaks down and explains what managers do when they plan; organise; co-ordinate; delegate; implement; monitor and evaluate. It looks at what and how you achieve as a manager, namely:
- Working with the culture of the organisation
- Understanding the whole range of managerial activities
- Building teams
- Improving customer care and quality
- Dealing with political forces and tensions.
Informed and readable, Managing Activities is an excellent introduction to the art of management today.

Autoren/Hrsg.

Armstrong, Michael

Inhaltsverzeichnis

Part 1 The Nature of Managerial Work
1. What managers do - fragmentation, variety and brevity
2. The conduct of managerial work
3. Working for other people
4. Communicating with other people
5. Teamwork
6. MeetingsPart 2 The Work Environment
7. The principal functions in an organisation
8. Organisational culture
9. Organisation structure, design and development
10. Power, authority, politics and conflict in organisation
11. Organisational communications
12. Managing health and safety in workPart 3 Quality and Continuos Improvement
13. Managing and achieving quality
14. Continuous improvement
15. Customer care
16. Change management