Challenges of Managing Information Quality in Service Organizations

Erscheinungsjahr 2006
ISBN: 978-1-59904-420-0
Verlag: Idea Group Publishing

Buch, Englisch, 348 Seiten, Hardback, Format (B × H): 183 mm x 260 mm, Gewicht: 850 g

Poor quality of data and information can have a harmful impact on decision-making and therefore on the overall effectiveness of an enterprise. Incorrect and misleading information associated with an enterprise's production and service provision jeopardize both customer relationships and customer satisfaction, and ultimately have a negative effect on revenue. ""Challenges of Managing Information Quality in Service Organizations"" presents cases and applications of information quality in various industrial service sectors, and presents twelve chapters organized into four sections: information quality application in healthcare industry, information quality application in banking, real estate and postal industries, information quality application for database management services, and information quality application for research and development. ""Challenges of Managing Information Quality in Service Organizations"" provides insight and support for academic professionals as well as for practitioners concerned with the management of information.

Autoren/Hrsg.

Al-Hakim, Latif

Über Autor(innen)

Latif Al-Hakim, University of Southern Queensland, Australia. Massimo Memmola, Catholic University, Italy.