Buch, Englisch, 153 Seiten, Paperback, Format (B × H): 148 mm x 210 mm, Gewicht: 236 g
Managing in an Age of Digitization, Disruption and Discontent
Buch, Englisch, 153 Seiten, Paperback, Format (B × H): 148 mm x 210 mm, Gewicht: 236 g
ISBN: 978-3-030-10147-3
Verlag: Springer International Publishing
This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.
Zielgruppe
Research
Fachgebiete
- Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Einkauf, Logistik, Supply-Chain-Management
- Wirtschaftswissenschaften Wirtschaftssektoren & Branchen Dienstleistungssektor & Branchen Dienstleistungssektor & Branchen: Allgemeines
- Wirtschaftswissenschaften Betriebswirtschaft Wirtschaftsinformatik, SAP, IT-Management
- Mathematik | Informatik EDV | Informatik Angewandte Informatik Wirtschaftsinformatik
Weitere Infos & Material
Introduction
Sales and Operations Interactions: Never the Twain Shall Meet
Frontoffice-Backoffice Interactions: Service Quality Cascades
Customer Interactions: How to Enrage Customers with a Great Service
Managing Workforce Dynamics: Hiring with Moderation
Interacting with the Innovators: Innovation Tipping Points
Interacting with Key Suppliers: Relationship Spirals
Interactions with Government: Regulating the Regulators
Conclusion: No Silver Bullet.
