The Practice of Outsourcing

From Information Systems to BPO and Offshoring
1. Auflage 2009
ISBN: 978-1-349-30202-4
Verlag: Palgrave Macmillan UK

Buch, Englisch, 493 Seiten, Paperback, Format (B × H): 152 mm x 229 mm, Gewicht: 734 g

A close look at the main developments in IT, business processes and offshore outsourcing. This book studies these topics in both theory and practice, exploring the rising prominence of outsourcing with a multi-dimensional, contextual perspective.

Zielgruppe

Research

Autoren/Hrsg.

Willcocks, Leslie P.

Lacity, Mary C.

Inhaltsverzeichnis

PART I: INTRODUCTION IT Outsourcing Practices: Lessons from Experience PART II: REALIZING OUTSOURCING EXPECTATIONS: INCREDIBLE PROMISES, CREDIBLE OUTCOMES  Contracting and Relationships in IT Outsourcing Cooperative Partnerships and 'Total' IT Outsourcing: From Contractual Obligations to Strategic Alliance? Offshore Outsourcing: A Country Too Far? IT Outsourcing in Public Sector Contexts: Towards the Contractual Organization IS Sourcing: Examining the Privatisation Option in Public Administration Analysing IT Outsourcing Decisions: Size, Interdependency and Risk Risk Mitigation in IT Outsourcing Strategy IT Outsourcing: Risk, Creative Contracting and Business Advantage Information Technology Insourcing: Myths and Realities PART III: ASP AS SOURCING STRATEGY: THEORY AND PRACTICE IT Sourcing: Reflections ITO Configuration: Defining and Designing Outsourcing Arrangements Business Process Outsourcing: The Promise of the Enterprise Partnership Model A Study of Offshore Outsourcing: The Case of Biotech IT Outsourcing Success: A Multi-dimensional, Contextual Perspective on Outsourcing Outcomes Offshore Outsourcing and the Role of Social Capital

Über Autor(innen)

MARY CECELIA LACITY is a Professor of Information Systems and International Business Fellow at the University of Missouri-St. Louis, USA. She has written ten books, including Offshore Outsourcing of IT Work, (Palgrave, 2008; co-author Joe Rottman) and Global Sourcing of Business and IT Services (Palgrave, 2006; co-author Leslie Willcocks). Her 40 journal publications have appeared in the , , , , and many other academic and practitioner outlets. Her work has been cited more than 3500 times. She is US Editor of the , and Co-editor of the Palgrave Series: , , .

LESLIE WILLCOCKS is Professor of Technology Work and Globalization and Director of the Outsourcing Unit at the London School of Economics and Political Science, UK. He has co-authored 29 books and over 150 refereed journal papers on the management of information and communications technologies, and their impact on organizations. He is Editor of the and is internationally recognized for his academic research, and his advisory work for major corporations and government agencies.