Tapscott Office Automation

A User-Driven Method
Erscheinungsjahr 2012
ISBN: 978-1-4613-2489-8
Verlag: Springer US
Format: PDF
Kopierschutz: 1 - PDF Watermark

E-Book, Englisch, 264 Seiten, eBook

Reihe: Applications of Modern Technology in Business

Every pioneer takes large risks, hoping that the new frontier he seeks will provide the benefits of independence and good fortune. Don Tapscott is such a pioneer in the area of office automation. He has been a true pioneer, having entered the field in its early days and taken the risk of working not in technol ogy, which was fashionable, but in the field of the problems of organizations, which was less fashionable, but in many ways more important. The utilization of computers for data processing, accounting, inventory, and other "bread and butter" applications is now well entrenched in our society and culture. The process of designing such systems tends to focus on the needs of the company and the constraints of the equipment, leading to efficient systems with little tolerance for the variety of people who must use or interface with them. Within the office automation area, these methods do not work nearly as well. The frequency and amount of human interaction in the office environment, and the wide variety of situations and reactions there in, demands a different design methodology.

Zielgruppe

Research

Autoren/Hrsg.

Tapscott, Don

Inhaltsverzeichnis

1. The Advent of Integrated Office Systems.- 1.1. Introduction.- 1.2. The Roots of Office Automation.- 1.3. Integrated Office System Technology.- 1.4. Converging Technologies.- 1.5. The Potential: Augmentation of Knowledge Work.- 2. The Problem: Technology-Driven Systems.- 2.1. Understanding Needs, People, and Organizations.- 2.2. Technological Imperatives and Failures.- 2.3. Sociotechnical Analysis—System Customization.- 2.4. The Need for a User Science.- 2.5. Perspective on Office Automation.- 2.6. Designing Integrated Office Systems.- 3. Conceptual Approaches to Electronic Office Systems.- 3.1. Organizational Communication Approaches.- 3.2. The Functional Approach.- 3.3. Information Resource Management Approaches.- 3.4. Decision Support System Approach.- 3.5. Quality of Work Life Approaches.- 4. Understanding the Office and Organization.- 4.1. A Conceptual Model of the Office.- 4.2. Case Study: Modeling an Office.- 5. Office Efficiency, Effectiveness, and Productivity.- 5.1. Efficiency and Effectiveness in Office Work.- 5.2. Measuring Office Productivity.- 6. User-Driven Design.- 6.1. Assessing the Organization.- 6.2. Applications Development Without Programmers?.- 6.3. A Customization Strategy.- 6.4. Design Phases.- 6.5. Two Measurements Thrusts.- 6.6. Roles in the Design Process.- 7. Assessing the Organization: Research Design.- 7.1. Research Design.- 7.2. Action Research.- 8. Assessing the Organization: Measurement.- 8.1. Objectives of Measurement.- 8.2. Measurement Instruments.- 8.3. What Is a Good Measurement Instrument?.- 8.4. Analytical Procedures for Data.- 9. Assessing the Organization: System Design.- 9.1. The Organizational Scan.- 9.2. Diagnosis.- 9.3. Pilot Systems Analysis.- 10. Assessing the Organization: Cost—Benefit Analysis.- 10.1. The Problem.-10.2. A Solution Strategy.- 10.3. Quantification of Pilot System Costs and Benefits.- 10.4. Cost—Benefit Analysis for the Operational System.- 10.5. Cost—Benefit Analysis for Special Applications.- 10.6. Rent, Buy, or Lease.- 11. Getting Going.- 11.1. Stages of Growth.- 11.2. Getting Organized.- 11.3. Planning for Integrated Office Systems.- 11.4. Undertaking the Assessment.- 11.5. Implementation.- 12. From Pilot to Operational System.- 12.1. Case Study.- 12.2. Issues in Operational System Design.- 13. User-Driven Design, Work, and Society.- 13.1. Impacts on the Organization and Work Life.- 13.2. Office Systems and Unemployment.- 13.3. Whither Western Society?.- References.