Scott Workplace Conflict Resolution Essentials For Dummies, Australian and New Zeal

1. Australian and New Zealand Auflage 2014
ISBN: 978-0-7303-1950-4
Verlag: John Wiley & Sons
Format: EPUB
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 192 Seiten, E-Book

Resolving conflict in the workplace? No problem!
Working your way through a conflict in the office can presentunexpected challenges, but there's no need to feel unprepared-- Workplace Conflict Resolution Essentials For Dummieshas you covered! In the book, you'll find practical, expertguidance on various approaches to negotiating and mediating asuccessful resolution for you and your team. You'll get coverage ofnegotiation techniques, mediation methods and solutions formanagers and employees dealing with workplace conflict, and tons oftips on building and maintaining successful teams to work throughexisting conflicts and help avoid future disturbances.
Encouraging colleagues to work together toward a common goal isan essential skill that all successful business professionals mustpossess. Rather than resorting to arguments, surrendering, runningaway or filing a complaint, this resource shows you how to addressuncomfortable conflict in the workplace head-on, giving you thetools and advice you need to restore peace, prevent conflicts fromever starting in the first place, and maintain better productivitywhile boosting morale.
* Offers clear instruction for addressing conflicts, resolvingdisputes and restoring peace and productivity to the workplace
* Helps you find a solution and explore positive means forresolving conflicts
* Illustrates how working through problems within your team makesthe workplace the positive environment it should be
* Provides guidance on developing the key negotiation andmediation skills you need to create a harmonious workplace
Whether you're new to managing professionals, working your wayup the corporate ladder or just want to brush up on your knowledgebase, Workplace Conflict Resolution Essentials For Dummieshas everything you need to ensure your workplace environment ispositive and productive!

Autoren/Hrsg.

Scott, Vivian

Inhaltsverzeichnis

Introduction 1
Chapter 1: Conflict Resolution at Work 5
Chapter 2: Understanding What People Bring to Conflict 13
Chapter 3: Determining How Groups Contribute to Conflict 29
Chapter 4: Practising Self-Awareness: Understanding How You Foster Conflict 45
Chapter 5: Knowing When to Address Conflict 61
Chapter 6: Developing a Plan and Preparing for a Meeting 75
Chapter 7: Starting a Mediation Meeting and Creating a Working Agenda 87
Chapter 8: Negotiating Possible Solutions to a Conflict 103
Chapter 9: Offering Proposals and Crafting Agreements 123
Chapter 10: Adapting a Conflict Meeting for the Entire Team 141
Chapter 11: Determining How Your Company Can Help 159
Chapter 12: Ten Pearls of Wisdom from Professional Mediators 167
Index 171

Über Autor(innen)

Vivian Scott is a Certified Mediator in private practiceand volunteers at the Dispute Resolution Center of Snohomish &Island Counties. She is a member of the Washington MediationAssociation.