Transforming Higher Education With Human-Centred Design

1. Auflage 2024
ISBN: 978-1-032-46769-6
Verlag: Routledge

Buch, Englisch, 296 Seiten, Format (B × H): 157 mm x 235 mm, Gewicht: 582 g

Encouraging a collaborative and thoughtful approach to the wicked problems facing higher education (HE), this book is a showcase of pioneering educators who believe that well-designed education is good for everyone - learners, teachers, education administrators, the learning organisation and the world.

Through case studies, thought pieces and practical advice, this book takes a fresh look at the application of Design Thinking and Service Design in a variety of university contexts. Human-centred design perspectives show up the fact that decades of rhetoric about student-centred learning have often left the student still effectively marginalised from change processes. The reader will encounter ample tools and techniques of design and co-creation that can enhance the student experience, from applicant to alumnus. More importantly, the book sets out, in actionable ways, how we can make our universities more effective at supporting students for success, and to become places where people are more empowered to make those changes.   

University academics, learning support staff, managers and professional staff, as well as HE policy makers and professional bodies, will appreciate this clear and practical guide to exploring service design in the new context of education.

Zielgruppe

Professional Practice & Development

Autoren/Hrsg.

Newton, Radka

Mutton, Jean

Doherty, Michael

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Management Unternehmensorganisation & Entwicklungsstrategien
• Wirtschaftswissenschaften Betriebswirtschaft Organisationstheorie, Organisationssoziologie, Organisationspsychologie
• Sozialwissenschaften Pädagogik Schulen, Schulleitung Universitäten, Hochschulen
• Sozialwissenschaften Pädagogik Pädagogik Bildungswesen: Organisation und Verwaltung
• Wirtschaftswissenschaften Betriebswirtschaft Management Entscheidungsfindung
• Interdisziplinäres Wissenschaften Wissenschaften: Forschung und Information Entscheidungstheorie, Sozialwahltheorie

Inhaltsverzeichnis

Foreword: Paul Bailey. Introduction. Drawing inspiration from the Human-Centred Design process: How the illustrations in this book were created. Human Understanding and Behaviour Go Hand-in-Glove: Making a Difference through the Human-Centred Design. Section 1: DESIGN AS WE SEE IT. Foreword: Sarah Drummond, Debbie McVitty. Chapter 1: “It all just clicked”: Experiences of finding and using service design in higher education. Chapter 2: Service Design solves the right problem. Section 2: BUILDING CAPACITY, DEVELOPING MINDSETS. Foreword: Paul Moran, Annette Robinson. Chapter 3: Change HEROs: Scaling Service Design as a Core Competence for Professional Services Staff. Chapter 4: Inspiring change at all levels: the personal and professional impact of service design training. Chapter 5: Untangling networks: Using design methods to grow collaborative innovation beyond the classroom. Chapter 6: Mindsets Eat Methods: Human-Centred Design for organisational change in HE. Chapter 7: Prototyping educational change: Learning from a ten-week service design programme. Section 3: INSTTITUTIONAL CHANGE. Foreword: Sheila MacNeill, Andy Youell. Chapter 8: An Exploration of the Relationship between Lean and Service Design for Service Improvement. Chapter 9: Moving from silos to integrated services - a case study of three live experiments. Chapter 10: Futurelib: prototyping library services at the University of Cambridge. Chapter 11: Designing for a Gender-Inclusive Campus. Chapter 12: Integrating service design thinking into our Automation Service. SECTION 4: STUDENT EXPERIENCE. Foreword: Sue Morrison, Jacqui Jackson. Chapter 13: Warwick Secret Challenge: Design thinking for re-imagining student engagement. Chapter 14: Service Design in Education: A mindset towards Inclusive and Accessible Learning Experiences. Chapter 15: Reflection By Design: Embedding Reflective Practice into the Student Learning Journey. Chapter 16: Discovering the untold story: emotional journey mapping of learners’ educational experience. Chapter 17: ‘Know thy student, for she is not thee’: User personas as a way to give agency to student voice. IT’S A WRAP: Seamless student journey - fact or fiction?

Über Autor(innen)

Radka Newton

Radka’s personal experience of being an international student contributed to her professional calling to ensure that as educators we create challenging yet attainable education environments. As a continuous improvement and service excellence scholar, she has grown a significant expertise in combining executive coaching, organisation change practice and service design. Radka is a Personal Chair in Management Education and Innovation and a co-founder of the Service Design in Education network.

Jean Mutton

Following a degree in Educational Research, Jean began a career in Higher Education academic administration where she managed many Registry and Faculty-based administration teams, covering the student journey from Admissions to Graduation. Since 2015, Jean has been working as a consultant across the sector, using human-centred design for process improvement to enhance the student and staff experience. Jean is a co-founder of the Service Design in Education network.

Michael Doherty

Michael is Professor of Law, and Associate Head of the Law School, at Lancaster University. He is co-author of Public Law (3rd edn, Routledge 2023). He is active in legal education scholarship, co-created the Connecting Legal Education online community, and is a former Chair of the Association of Law Teachers. Michael’s work in legal and service design encompasses education, cultural studies and disciplinarity. He is the founding editor-in-chief of Legal Design Journal.