Miller / Bräutigam / Gerlach Business Intelligence Competency Centers

A Team Approach to Maximizing Competitive Advantage
1. Auflage 2006
ISBN: 978-0-470-04719-4
Verlag: John Wiley & Sons
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 224 Seiten, E-Book

Reihe: SAS Institute Inc

Transform data into action for competitive advantage
"The knowledge assets of an organization are becoming increasinglyimportant for competitive advantage, and therefore, the way inwhich knowledge is created, renewed, and communicated is critical.This book provides practical insights into how this may be achievedthrough the establishment of a Business Intelligence CompetencyCentre and is a valuable read for 'informationprofessionals.'"
--Bill Sturman, Information Architecture Project Manager The OpenUniversity, United Kingdom
"BI is more than technology and projects. BI must live in theorganization--as a BICC. This book helps to make BI tangible andunderstandable, bringing it to life."
--Miriam Eisenmann, Project Manager (PMP) CSC Ploenzke AG,Germany
"This book is a must-read for planning and implementing your BICC.It is a pragmatic guide that addresses a lot, if not all, of thequestions you'll be asking yourself. Don't miss out on getting ahead start from the people who thought this through from start tofinish . . . Pray your competitors don't get hold of thisbook!"
--Claudia Imhoff, President Intelligent Solutions, Inc., USA
"Creating a BICC forces the organization to focus on the importanceof centralizing the gathering, interpreting, and analyzing ofinformation to create business insight."
--Anne Ulyate, Group Manager Business Intelligence Mutual &Federal, South Africa
"BI is a highly visible element in the 'business value' trend forIT investments. Initiatives, such as competency centers, shouldempower user organizations to drive even more value out of their BIinvestments."
--Marianne Kolding, Director, European ServicesIDC, United Kingdom

Autoren/Hrsg.

Miller, Gloria J.

Bräutigam, Dagmar

Gerlach, Stefanie V.

Inhaltsverzeichnis

Foreword.
Preface.
Acknowledgments.
Chapter 1: Introduction.
Overview.
Business Intelligence as a Competitive Differentiator.
Business Intelligence Competency Center.
Summary.
Chapter 2: Business Intelligence in the Organization.
Overview.
General Findings of the Survey.
Business Intelligence Competency Centers.
Summary.
Chapter 3: Primary Functions of the Business IntelligenceCompetency Center.
Overview.
Functional Areas Inside the BICC.
Detailed Checklist for the Functional Areas in the BICC.
Related Functional Areas.
Summary.
Chapter 4: Planning a Business Intelligence CompetencyCenter: Using the Information Evolution Model.
Overview.
Four Critical Dimensions of the Information Evolution Model.
Five Levels of Maturity in the Information Evolution Model.
Defining the BI Strategy.
Summary.
Chapter 5: Human Capital.
Overview.
Staffing the Business Intelligence Competency Center.
Summary.
Chapter 6: Knowledge Processes.
Overview.
Knowledge Processes in the Business Intelligence CompetencyCenter's Functional Areas.
Summary.
Chapter 7: Culture.
Overview.
Organizational Setup and Funding.
Performance Metrics.
Knowledge Management.
Change Management.
Summary.
Chapter 8: Infrastructure.
Overview.
Considerations from a BICC Perspective.
Business Intelligence Infrastructure Selection Criteria.
Road Map to Implementing a BI Infrastructure.
Summary.
Chapter 9: Setting Up and Ensuring Ongoing Support.
Overview.
Setup Process in Detail.
Working with Software Vendors.
Summary.
Chapter 10: Cases from the Field.
Insurance, South Africa: Mutual & Federal Defines BusinessIntelligence Strategy.
Public Administration, Italy: CSI-Piemonte Manages Growth with aBusiness Intelligence Competency Center.
Banking, Belgium: KBC Benefits from an SAS Business IntelligenceCompetency Center.
Banking, South Africa: Competency Center Drives Return on BIInvestments at Nedbank.
Summary.
Chapter 11: Ten Recommendations for a Highly EffectiveBusiness Intelligence Competency Center.
Have a Vision for Business Intelligence.
Create a Joint Venture Between Business and InformationTechnology.
It's a Process, Not a Project.
Maintain Clear Vision, Concrete Objectives.
Integrate and Consolidate.
Practice Effective Change Management.
Carry Out Staff Induction, Training, Development.
Deliver Ongoing Value.
Ensure the Infrastructure's Depth and Breadth.
Use a Multidimensional Approach.
Appendix A: List of Abbreviations.
Appendix B: Additional Roles.
Index.

Über Autor(innen)

Gloria J. Miller, Vice President, Professional ServicesDivision, SAS International, heads the international ProfessionalServices Division at SAS, is the Executive Manager for thedevelopment of SAS Industry Intelligence Solutions, and is on theboard of directors of SAS Global Services. Throughout her career ofmore than eighteen years in the information technology industry,Miller has received accolades for her skills in the management anddelivery of IT systems and programs and in software development andsupport. She holds a master's degree in business administrationfrom Bowie State University in Bowie, Maryland, and a bachelor ofscience degree from Augusta State University in Augusta, Georgia.
Dagmar Bräutigam, Professional Services ProgramManager, SAS International, has led the development of the BusinessIntelligence Competency Center Program and the InformationEvolution Assessment Service. Based in Heidelberg, Germany, she isresponsible for creating, developing, and rolling out SAS'seducation and consulting programs and services for the SAS Europe,Middle East, Africa, and Asia/Pacific regions. Bräutigamstudied translation sciences in Heidelberg, London, and Geneva, andholds a degree from Ruprecht-Karls-University of Heidelberg.
Dr. Stefanie V. Gerlach, Senior Program Consultant, SASInternational, has extensive experience in developing trainingprograms for project teams and business users. She developed theBusiness Intelligence Competency Center initiative for SAS and isresponsible for the Business Intelligence Competency CenterServices for the SAS Europe, Middle East, Africa, and Asia/Pacificregions. Gerlach has studied political science, history, andProtestant theology in Heidelberg and Paris, and holds a PhD inpolitical science from Ruprecht-Karls-University of Heidelberg.Gerlach also codeveloped a manual that describes training methodsand how to implement and manage computer training.
SAS Institute (Cary, NC) is the market leader in providing anew generation of business intelligence software and services. SASsolutions are used at more than 40,000 sites, including ninety-sixof the top 100 companies on the Fortune Global 500®. SAS hascustomers in 110 countries.