Global Services Outsourcing

1. Auflage 2010
ISBN: 978-0-521-76546-6
Verlag: Cambridge University Press

Buch, Englisch, 298 Seiten, Format (B × H): 175 mm x 250 mm, Gewicht: 700 g

Services outsourcing is an increasingly attractive option for firms seeking to reduce costs and achieve service improvements. Many organisations now choose to transfer responsibility for entire functions such as human resources, finance and information technology services to both local and global vendors. Yet outsourcing such functions is a complex process, one that is driven by factors that transcend cost considerations alone. Issues such as service design, unbundling processes, managing work across different cultures and time zones, and business process redesign have all become important elements of managing services outsourcing arrangements. This book uses tools and techniques from a variety of disciplines to show how to successfully plan, implement and manage services outsourcing arrangements. Based on in-depth analysis of large-scale outsourcing arrangements across a wide range of sectors, this is an excellent resource for both academics and practitioners who wish to understand more about this complex phenomenon.

Autoren/Hrsg.

McIvor, Ronan

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Management Internationales Management
• Wirtschaftswissenschaften Wirtschaftswissenschaften Literatur für Manager
• Wirtschaftswissenschaften Wirtschaftssektoren & Branchen Dienstleistungssektor & Branchen
• Wirtschaftswissenschaften Betriebswirtschaft Management Unternehmensführung
• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Außenhandel

Inhaltsverzeichnis

List of figures
List of tables
List of illustrations
Acknowledgements
1. Introduction
2. Global services outsourcing overview
3. Making the services outsourcing decision
4. Location and sourcing model choice in global services outsourcing
5. Managing global services outsourcing arrangements
6. Creating shared services arrangements
7. Services outsourcing and performance management
8. Services outsourcing and the spin-off arrangement
9. Learning from failure and strategies for recovery in business process outsourcing
10. Conclusions
Glossary
Index.

Über Autor(innen)

McIvor, Ronan
Ronan McIvor is Professor of Operations Management at the University of Ulster. He has carried out extensive research in the area of outsourcing and supply chain management. He is the author of a number of books, including The Outsourcing Process: Strategies for Evaluation and Management (Cambridge University Press, 2005).