The Routledge Handbook of Employee Communication and Organizational Processes

1. Auflage 2025
ISBN: 978-1-032-54190-7
Verlag: Taylor & Francis Ltd

Buch, Englisch, 496 Seiten, Format (B × H): 174 mm x 246 mm

Reihe: Routledge Studies in Communication, Organization, and Organizing

This Routledge Handbook takes a truly global and multidisciplinary approach to exploring all facets of employee communication.

Beginning with two key disciplinary approaches—organizational communication and public relations—scholars capture and define employee communication from both perspectives, addressing commonalities and bridging disciplinary differences. This volume places importance on the everyday communicative behaviors by internal members such as leaders, managers, inter/generational cohorts, employees, and those working on behalf of organizations, such as social media influencers, and on expansive conceptualizations of employee communication such as chatbots, environment, and global supply chain members involved in organizing. With a focus on employees in situ, the authors respond to these key questions: in what ways is employee communication relevant today? What does employee communication entail? How, why, and to what extent does employee communication influence or become influenced by organizational processes?

Investigating antecedents, organizational contexts and processes, and consequences of employee communication, and offering key theoretical information and empirically driven recommendations for practice, this handbook will be an essential resource for students, researchers, and industry practitioners in employee communication, organizational communication, business and management, leadership communication, and public relations more generally.

Zielgruppe

Postgraduate, Undergraduate, and Undergraduate Advanced

Autoren/Hrsg.

Mazzei, Alessandra

Kim, Soojin

Kim, Jeong-Nam

Buzzanell, Patrice M.

Fachgebiete

• Sozialwissenschaften Medien- und Kommunikationswissenschaften Kommunikationswissenschaften
• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Public Relations
• Wirtschaftswissenschaften Betriebswirtschaft Organisationstheorie, Organisationssoziologie, Organisationspsychologie

Inhaltsverzeichnis

Foreword

1. Introduction to the Routledge Handbook of Employee Communication and Organizational Processes

Part I. Theoretical Frameworks

2. Public Relations Research on Employee Communication

3. Organizational Communication Research on Employee Communication

Part II. Employee Communication as Complex Phenomena

4. Boundary-Spanning Behavior and its Implications for Employee Communication

5. Employee Social Media Literacy to Promote Employee Communication Behaviors for Sensemaking and Sensegiving Countering Crisis Misinformation

6. Employee Voice

7. Creativity and Creative Processes in Organizations: A Network Perspective

8. Scouting and Vocalizing in Workplace: A Theoretical Approach to Address Quiet Quitting while Promoting Scouting Behavior

9. Employee Silence

10. Understanding Employee Dissent in Relations to Organizational Processes

11. Bedroom and Boardroom: Workplace Romance and Organizational Gossip

12. Organizational Secrecy

13. Employee Communication and Secrecy Breaches

14. Employee Whistleblowing

Part III. Employee Communication and Organizational Process

15. Causes, Contexts, and Consequences of Employee Communication

16. Enacting Ethics beyond Institutionalization: Creating Ethical Culture, Leadership and Employee Communication

17. Corporate Heritage for Employee Communication: Investing in History to Share the Future

18. Employee Communication and Organizing in Not-for-Profits

19. Employee Communication: Resources, Behavior, Enablement

20. Coworkership and Engagement: Towards a Communication-Centered Pespective

21. Leadership Communication: A Multidisciplinary Review of Theoretical Approaches, Applications, and Emerging Opportunities

22. Employee Communication and Organizational Environment

23. Employee Appreciation – A Communication Perspective

24. Care, Justice, and Resilience: Designing Positive Employee Communication from Organizational Communication Perspectives

25. Employee Communication and Well-being

26. Organizational Listening by Employers and Employees: The Communication ‘Glue’ for Organizational Success

27. Employees’ Lived Experiences and Co-creational Employee Engagement Approach

Part IV. Emerging Trends in Research on Employee Communication

28. Connection, or Communicating the Place and Purpose of Work on Social Media

29. Navigating Employee Communication During Times of Backlash: An Affordance Perspective on Online Organizing

30. Tracing the History of Organizational Representatives’ Communication Competence

31. Challenges for Global and International Employee Communication

32. Hybrid Work Context and Leadership Communication

33. Employee Activism for Social Impacts: The Strategic Management and Relational Approach

34. From Employee Engagement to Worker Voice: Communicative Dilemmas in Labor and Supply Chains in the Global South

35. Belonging at Work

36. A Multinational Company with Foreign Employees

37. Internal Corporate Social Responsibility: A Communication Perspective on CSR for Employees

38. The Role of Internal Communication in Predicting Remote Employee Engagement in a Crisis: An Expanded Framework of Remote Internal Crisis Communication (RICC)

39. When Employee Communication Behavior Triggers Organizational Crisis: Strategic Thinking about Internal Crisis Communication (ICC) in Public Relations

40. Pandemic and Employee Communication: Unprecedented Changes in Employee Communication and Organizational Processes

41. Ai, Chatbots, and Employee Communication

42. Conclusion

Index

Über Autor(innen)

Soojin Kim is an Associate Professor and Program Director in the School of the Arts and Media, University of New South Wales (UNSW), Australia. Her research seeks to find connections between public/stakeholder insights and organizations’ optional strategies for facilitating meaningful engagement and collaboration. She has published in peer-reviewed journals, including Public Relations Review, Communication Research, Journal of Business Research, International Journal of Communication, and International Journal of Strategic Communication.

Patrice M. Buzzanell is a Distinguished Professor in the Department of Communication at the University of South Florida, USA. Her primary research areas are organizational communication, career, work-life, resilience, feminist/gender organizing, and design. She has been honored with the Purdue Provost Mentorship Award and Distinguished Professorship, as well as ICA’s B. Aubrey Fisher Mentorship Award.

Alessandra Mazzei is a Professor of Management at IULM University, Milan, Italy. She has been awarded with several scientific prizes and published several books and articles in journals such as International Journal of Strategic Communication, Corporate Communications: An International Journal, Business Ethics Quarterly, and Journal of Business Research. Her research interests focus on internal communication and employee engagement, organizational voice and silence, whistleblowing, and internal crisis communication.

Jeong-Nam Kim is a communication theorist. He is known for his theory, Situational Theory of Problem Solving (STOPS), and is the founder and leader of the DaLI (Debiasing and Lay Informatics) laboratory, which aims to tackle some of the most pressing information problems of our time such as pseudo-information, public biases, and failing information markets.