Professionalism, Boundaries and the Workplace

Erscheinungsjahr 1999
ISBN: 978-0-415-19262-0
Verlag: Routledge

Buch, Englisch, 288 Seiten, Format (B × H): 161 mm x 240 mm, Gewicht: 593 g

Professionalism, Boundaries and the Workplace is a practical text that examines a range of sensitive issues concerned with managing and maintaining professional boundaries between worker and client. It uses experiences from probation, social work, the NHS, small business and church settings. A number of issues are addressed including:

*the relationship between personal and professional values
*changing professional-client relationships
*definitions of 'being professional'
*conflicts arising from different understandings of professionalism.

Autoren/Hrsg.

Malin, Nigel

Fachgebiete

• Sozialwissenschaften Medien- und Kommunikationswissenschaften Kommunikationswissenschaften Kommunikationsmanagement, Public Relations
• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Office Management, Büroorganisation
• Sozialwissenschaften Soziologie | Soziale Arbeit Soziale Gruppen/Soziale Themen Soziale Fragen & Probleme
• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Public Relations

Inhaltsverzeichnis

Introduction, Nigel Malin; Part I Professionalism, boundaries and the health/social care context; Chapter 1 Professionalism and boundaries of the formal sector, Nigel Malin; Chapter 2 Professionalism in everyday practice, Katie Deverell, Ursula Sharma; Chapter 3 Professionalism and user self-advocacy, Steve McNally; Part II Professionalism and enterprise culture; Chapter 4 Boundary work and the (un)making of the professions, Valérie Fournier; Chapter 5 Personal business advice, professionalism and the limits to ‘customer satisfaction’, Matthew Gorton; Chapter 6 Colleagues or clients?, Helen Cameron; Part III Professionalism and new managerialism; Chapter 7 The retreat from professionalism, Mark Lymbery; Chapter 8 Social work, professionalism and the rationality of organisational change, Tim May, Mary Buck; Part IV Professionalism and credentialism; Chapter 9 From befriending to punishing, Tina Eadie; Chapter 10 Professionalism definitions in ‘managing’ health services, Reva Berman Brown, Sean McCartney; Chapter 11 Betwixt and between, Ruth Pinder; Part V Professionalism and emotion management; Chapter 12 Mixed feelings, Sharon C. Bolton; Chapter 13 The ‘fat envelope patient’, Richenda Power; Chapter 14 Emotions, boundaries and medical care, Steve Killigrew; Chapter 15 Conclusion, Nigel Malin;

Über Autor(innen)

Nigel Malin is Professor of Social Work and Community Studies at the University of Derby; he is well respected for his work on community care.