Buch, Englisch, 304 Seiten, Format (B × H): 160 mm x 235 mm, Gewicht: 572 g
Buch, Englisch, 304 Seiten, Format (B × H): 160 mm x 235 mm, Gewicht: 572 g
ISBN: 978-1-57444-043-0
Verlag: CRC Press
Quality Care highlights 10 outstanding TQM success stories. Case studies from award-winning healthcare organizations such as Franciscan Health System, Sinai Hospital, UCLA Medical Center and Cleveland Clinic Foundation give you the tools you need to benchmark healthcare's finest. Written for both the healthcare professional already involved with full-fledged quality initiatives and those just beginning quality programs, Quality Care is an excellent guide for any healthcare provider looking to apply or maintain the principles of total quality management in their operation. Problems such as apathy, fear, patient dissatisfaction, lack of measurement and innovation, inefficiency and poor personal communication are discussed and realistic and proven solutions are provided.
Clinics, hospitals, medical schools, and physicians in private practice can all benchmark from the many examples of outstanding healthcare practitioners successfully involved in introducing, implementing and sustaining TQM efforts within their organizations.
Zielgruppe
Professional and Professional Reference
Autoren/Hrsg.
Fachgebiete
Weitere Infos & Material
ForewordChapter 1 OverviewChapter 2 DX: Poor communications RX: Develop the style of communicating Focus: UCLA Medical Center, Los Angeles, CaliforniaChapter 3 DX: Fear RX: Identify causes and work to remove them Focus: University of Pittsburgh School of Medicine, Presbyterian University Hospital, Pittsburgh, PennsylvaniaChapter 4 DX: Customer dissatisfaction RX: Conduct surveys, set up focus groups and teams Focus: Saint John's Hospital, Santa Monica, CaliforniaChapter 5 DX: Lack of measurement RX: Set up teams to measure the outcomes of processes Focus: Franciscan Health System, Cincinnati, OhioChapter 6 DX: Lack of innovation RX: Involve those closest to the process Focus: Sinai Hospital, Baltimore, MarylandChapter 7 DX: Waste, duplicated efforts, inefficiency, errors RX: Work cooperatively in response to needs Focus: United Health Services Hospitals' Women's Health Center, Binghamton, New YorkChapter 8 DX: Apathy RX: Hold a Quality Fair Focus: Park Ridge Health System, Rochester, New YorkChapter 9 DX: Lack of internal standards RX: Determine value, establish guidelines Focus: Baylor College of Medicine, Houston, TexasChapter 10 DX: No benchmarking RX: Set up a program Focus: Continental Rehabilitation, San Diego, CaliforniaChapter 11 DX: Lack of "world-class" stature RX: Build an excellence-driven culture Focus: Cleveland Clinic Foundation, Cleveland, OhioChapter 12 ConclusionIndex
