Burton Out of the Present Crisis

Rediscovering Improvement in the New Economy
Erscheinungsjahr 2012
ISBN: 978-1-4665-0444-8
Verlag: Taylor & Francis
Format: PDF
Kopierschutz: Adobe DRM (»Systemvoraussetzungen)

E-Book, Englisch, 290 Seiten

Providing quick and easy reference to the fundamentals of getting continuous improvement right within the complexities of the new economy, Out of the Present Crisis: Rediscovering Improvement in the New Economy explains exactly what it takes to implement Lean Six Sigma and other strategic improvement initiatives with lasting success. It supplies a rediscovered but practical view of improvement for readers across a wide range of industries—including CEOs and their executive teams, middle managers, physicians, nurses, claims managers, politicians, union leadership, and anyone else with the desire to implement enduring improvement.

- Provides the next generation of continuous improvement based on a combined strategy of Deming back-to basics, innovation, enabling technology, and adaptive improvement across diverse environments and industries

- Focuses on leadership, strategy, sustainable infrastructure, and other critical success factors of continuous and sustainable improvement

- Unveils an accelerated improvement model for the new economy—Improvement Excellence™, which creates a permanent cultural standard of excellence based the philosophy of "improving how we improve"

This book presents valuable insights and practical guidance gained from the author's extensive experiences helping hundreds of organizations reverse failures and successfully incorporate continuous improvement. This is the contemporary guide to continuous and sustainable improvement in the new economy—for all executives and their organizations across all industries.

Zielgruppe

Company executives, managers, technical and support employees, supervisors involved in Lean Six Sigma, and students of related fields.

Autoren/Hrsg.

Burton, Terence T.

Fachgebiete

• Wirtschaftswissenschaften Betriebswirtschaft Bereichsspezifisches Management Produktionsmanagement, Qualitätskontrolle
• Wirtschaftswissenschaften Betriebswirtschaft Management Qualitätsmanagement, Qualitätssicherung (QS), Total Quality Management (TQM)

Inhaltsverzeichnis

The Seeds of Continuous Improvement
Introduction
Continuous Improvement: A Brief History for the Uninitiated
My Early Lessons in Continuous Improvement
Grandpa Harrington’s Farm
Off to the University
Benny, the Shop Steward
The Latest Wave of Improvement
Improvement Excellence™: The New Model of Improvement
Reinventing Deming’s Fourteen Points
Infrastructure: The Foundation of Continuous Improvement
Behavioral Alignment: The Bedrock beneath the Foundation
Summary Points
Bibliography

Infrastructure Overview: Accelerating Continuous Improvement
Introduction
A Quick Lesson on the Basic Essentials
The Improvement Bathtub Curve
The Relationship between Diminishing Value and Waste
Payoffs through Layoffs Are Not Improvement
The Next Generation of Improvement
The Philosophy of Improvement Excellence™
The Improvement Excellence™ Framework
"DMAIC" the Common Language of Improvement
Implementation Infrastructure
Building the Sustaining Improvement Infrastructure
Infrastructure Element: Strategic Leadership and Vision
Infrastructure Element: Deployment Planning
Infrastructure Element: Execution
Scalable Lean Six Sigma™
Continuous Improvement: No Longer a Fad or Option
Bibliography

Leadership: Building A High-Performance Culture
Introduction
Leadership Transformation in the New Economy
History Lesson: Is Leadership the Real Problem?
A Root Cause Analysis on Leadership
Breaking Out of the Leadership Quagmire
The Most Important Choice: Behavioral Alignment
Behavioral Alignment Begins in the Executive Suite
So, How Do We Align Organizational Behaviors?
Best Practice Leadership Behaviors
Vision
Knowledge
Passion
Discipline
Conscience
Excellence Is a Journey
Begin the Journey Right
It Is Time to Go Downtown
Bibliography

Setting a Renewed Course of Improvement
Introduction
The Philosophy of Improvement
Innovation Requires Enlightened Leadership
Maslow Upside Down
Business Diagnostic: The Fact-Based Foundation
Executive Education and Development
Improvement Strategy and Vision
The Formal Leadership Implementation Infrastructure
Policy Deployment: Prioritizing and Cascading Target Opportunities
Continuous Improvement Rediscovered and Under Way
Bibliography

Deployment Planning for Rapid and Sustainable Results
Introduction
The Consequences of Poor Deployment Planning
Developing the Deployment Plan
How to Develop the Deployment Plan
The Macrocharter
Project Selection
Project/Resource Alignment
Team Assignment
Project Charter
Microcharters
More Than a Plan
Customized Education and Talent Development
How to Tailor Education to Business Improvement Requirements
Communication and Stakeholder Engagement
Developing an Effective Communications Strategy
Getting Off to an Unstoppable Start
Basic Change Management Essentials
The Power of Power HitsBibliography

Execution and Sustainability
Introduction
Thawing Out the Freeze
Launching with the Best in Mind
The Components of Talent Management
Leveraged Mentoring
Proven Continuous Improvement Expertise
Business Process Experience
Knowledge of Best Practices
Multi-Industry Executive Experience
Integration of Enabling Technology
"DMAIC" the Process of Continuous Improvement
The Continuous Process of Financial Validation
Accelerate Individual Project Paths
Integration of Improvement Methodologies
Appreciate the Simple Stuff: Checklists, Templates, Visuals, Flags, and Paeans
Complete the C in Control
Concurrent Continuous Improvement
Improving How We Improve
Translate the Systematic Process into Breakthrough Results
Bibliography

Transforming Culture through Internalization
Introduction
The Cultural Checkup
The Broken Moral Compass
The Dynamics of Culture Change
Velocity of Improvement
Magnitude of Improvement
Sustainability and Adaptability of Improvement Process
Critical Mass Acceptance
What Is Internalization?
Projection
Introjection
Identification
Incorporation
Socialization: The Operating System of Internalization
Measuring the Success of Continuous Improvement
Strategic Leadership and Vision Metrics
Deployment Planning Metrics
Execution Metrics
Great Cultures Attract Success
Bibliography

The Role of Technology in Strategic Improvement
Introduction
The Changing Role of CIOs
The Emergence of Transactional Enterprises
Technology Is Not Stopping for Complacency
Avoiding Technology Entrapment
Technology Enables Rapid Deployment, Rapid Results
Scrubbing And Removing the Black-and-White Spaces
The Fusion of Technology and Improvement
Technology: The Superaccelerator to Cloud Improvement
Bibliography

The Multimillion-Dollar List of Improvement Opportunities in Manufacturing, Distribution, and Service Corporations
Introduction
Strategic Management
Strategic Planning Process
Acquisition and Integration
Global Outsourcing Strategy
New Product Development
Concept Development
New Product and Services Development Process
Software Development Process
Global Commercialization
Global Supply Chain Management
Sales and Operations Planning (Single-Plan Concept Sales, Operations, Finance)
Global Planning, Logistics, and Control
Supplier Development and Management
Quality, Compliance, and Regulatory Management
Quality Management Systems
Warranty and Returns
Sales and Marketing
Innovation and Market Research
Request for Quotations
Product Management and Rationalization
The Selling Process
Advertising and Promotion Effectiveness
Customer Service
Financial Management
Financial Close Process
Excess and Obsolete Inventory
Invoicing and Collections
Real Estate and Facilities Management
Global Space Management
Strategic Utilities, Reclamation, and Waste Management
Human Resource Management
Talent Acquisition and Management Process
Benefits Package Value Analysis
Information Technology
Enterprise Architecture Process Improvement
IT Value Analysis
Balanced Performance Management Systems
Summary
Bibliography

Strategic Improvement in Hospitals
Introduction
The Starving Beast
Postponing the Obvious
Reinventing Hospitals with Lean Six Sigma
Enlightening Hospital Leadership
Reckoning Improves the Journey
Thinking Process, Not Silos
The Value Proposition of Lean Six Sigma
Defining and Quantifying the Entitled Benefits
Is a 10X, 50X, or 100X Annualized ROI Compelling Enough?
A Lean Six Sigma Implementation Plan for Hospitals
Improvement Is Preventive Medicine, Not Life Support
Bibliography

Strategic Improvement in Government
Introduction
Waste Is Everywhere and Growing Exponentially
The Entrenched Roots of Inefficiency
The Obsolete Government Model
Lawyer-Up Leadership
Talent Neutralization
The Economic Meltdown: A Root Cause Analysis
Background
Analyzing Root Causes of Failure
Would Improvement Have Saved the Day?
Lessons Learned
Urgent Need: The Industrialization of Government
The Most Important Action: Voting Out Waste
A Complete Leadership Overhaul
The Government Turnaround Plan
Stage 1: Basic Leadership Containment and Controls
Stage 2: Immediate Analysis and Corrective Actions
Stage 3: Formal Improvement (Lean Six Sigma, Outsourcing, Enabling Technology, etc.)
Stage 4: Keeping Government Healthy and Trustworthy
The Call to Action
Bibliography

Epilogue

Index

Über Autor(innen)

Terence T. Burton is president and chief executive officer of The Center for Excellence in Operations, Incorporated (CEO), a management consulting firm headquartered in Bedford, New Hampshire, with offices in Munich, Germany. Terry’s background includes extensive leadership and executive operations experience with Atlantic Richfield, Polaroid Corporation, and Wang Laboratories. Previously, he also held senior practice leadership positions with two large international consulting firms, KPMG and Pittiglio, Rabin, Todd, & McGrath (PRTM).

Since founding his own management consultancy in 1991, Terry has led international management consulting assignments with over 300 manufacturing, healthcare, and service clients, implementing thousands of strategic improvement initiatives in the Americas and Europe. In the firm’s 20 years of existence, CEO’s clients have accumulated billions of dollars in documented benefits through various strategic improvement initiatives, such as Lean Six Sigma. He is an industry-recognized thought leader, implementation expert, keynote speaker, and author of seven previous books and hundreds of articles on improvement and industrial engineering topics such as Kaizen, Lean, Six Sigma, outsourcing, acquisitions, global quality, supply chain management, new product and services development, change management, and other strategic improvement initiatives.

Terry holds an MBA from Boston University and a BSIE and an MSIE/OR from the University of New Haven and is a certified Lean Six Sigma Black Belt. Terry is best known for his "hands-on" approach to consulting, his personable and approachable style, and his executive leadership savvy in transforming organizations.